Not resolved

I ordered a phone on 2/7, and my card was charged for the order on 2/9. On 2/11, I emailed customer service at Cell2Get asking if my phone had shipped, and if so, if they could give me the tracking number.

Melvin emailed me and said that my phone had shipped but that I needed to call them to get the tracking number. I have tried calling repeatedly since 2/12 and have left several voicemail messages asking someone to please call me and provide me with the tracking number because I'd like to know when I can expect to receive my phone. I missed a call from them on 2/12, but they didn't bother to leave me a voicemail message. I have called at least 3 times since 2/12, and no one has ever returned my call.

I also replied to the email that Melvin sent me and requested he call or email me the tracking number ASAP. I have heard NOTHING. It is now 2/16. I am VERY unhappy with the lack of customer service and communication, I still have no phone, and I have no idea when to expect it (although they certainly had no problem with charging my card right away).

I'm getting worried now after reading several negative reviews of this company. I wish I had researched more before placing my order.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
You May Also Like